Crisis Management


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Why is it important to have an Incident Crisis Management Program with an "all hazards" approach? Put simply, such a program provides for effective coordination of activities among management and the crisis teams having a response role. This coordination allows for early warning, clear instructions and communications to all concerned during a crisis. When reviewing programs it is crucial to ensure that a structured process is in place that allows for the continued assessment of actual/current risks which include risks to the psychological issues which responders and employees may be facing in a Crisis Situation. When properly incorporated into a program, the potential consequences of a crisis can be synergistically combined with the Emergency Plan and the Business Continuity Plan. Efforts to coordinate with the owners of the Emergency Plan and Business Continuity Plan are facilitated through this incorporation. Ensure to include the following at a minimum:

  • Crisis Response and Teams
  • Trauma intervention and working in the aftermath of trauma
  • Grief, General principles in crisis response
  • Prevention, intervention & response
  • Family/Children\'s issues/developmental factors
  • Violence prevention
  • Needs in times of crisis/tragedy
  • Managing the media / press
  • Crucial communication for greatest assistance to survivors
  • Team leadership
  • Responding to natural disasters or community-wide events
  • Care for the caregiver (self-care)
  • Catastrophic events overview